CONTACT CENTER
Our cutting-edge, cloud contact center is built specifically for donor recruitment.
Combined with our team of seasoned recruiters and practical, yet sophisticated data management techniques, 448 will maximize the collections-potential of your donor data.
DATABASE INTEGRATION
Donor data can be securely transmitted via SFTP or API for easy integration. Transmission frequency is flexible: it can be as often as every day, but no less than twice per month. If you are running SoftDonor™, we can fully integrate with SoftRecruit™.
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OMNI-CHANNEL COMMUNICATIONS
We have perfected our recruitment approach by leveraging cutting-edge software that incorporates a matrix of filters, variables, and communication channels. Based on data availability and donor preferences, we effectively integrate Telephone, Email, and SMS marketing into one, cohesive recruitment approach.
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ADVANCED DONOR MANAGEMENT
With our customized, automated Advanced Search Filters, we update our recruitment lists regularly. Keying off things like last donation location, donation type, home address, eligibility date, and last contact attempt, we recruit each donor at the right time, every time.
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DIALING SCHEDULES
Dialing Schedule technology optimizes contact rates by calling specific phone numbers (home, cell and/or work) on different days at different times.
WORKFLOW RECRUITMENT
We can create customized recruitment workflows that concurrently or chronologically leverage tele-recruitment, email marketing, and text messaging.
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CALLER ID REPUTATION & SCORING
We check our outbound calling numbers against call-blocking tools to ensure optimum call connectivity. Our call reputation management system severely restricts spoofing by scam callers, as well
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LOCAL CALLER ID
Using VOIP technology, our recruiters call from a phone number that’s local to the area in which they’re recruiting. Plus, we program our caller ID to display our Client’s Hospital, Blood Service, or Blood Center name, which reinforces the program’s local presence and recruitment continuity.
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REPORTING & BENCHMARKING
We believe that you can’t effectively manage what you don’t effectively measure. Measuring our performance in 18 different markets during the last 14 years has allowed us to develop metrics and establish benchmarks that have proven invaluable to our recruitment productivity. We submit three monthly reports to our Clients that assess: Recruitment Productivity, Appointment Attendance, and Data Penetration.
Custom reports and varying submission-frequency are available upon request.